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Privacy Policy

Privacy Policy

Last updated: April 8, 2026

This Privacy Policy explains how HardenLab processes personal data in connection with this website, contact requests, digital product purchases, product delivery, and support.

1. Controller

The controller responsible for the data processing described in this Privacy Policy is:

HardenLab
Thorsten Jägle
Rupperswil, Switzerland
Email: info@hardenlab.ch
Website: https://www.hardenlab.ch/

2. Scope

This Privacy Policy applies in particular to:

  • visits to this website
  • contact by email
  • order processing through external sales and payment providers
  • provision and delivery of digital products
  • license-related processes such as activation, validation, and download access
  • support requests

3. What data we process

Depending on how you use our website and services, we may process the following categories of data in particular:

a) Website access data

When you access this website, technical connection and usage data may be processed, in particular:

  • IP address
  • date and time of access
  • requested pages, files, and content
  • browser and device information
  • operating system
  • referrer information
  • server log data

This data is typically processed for technical reasons in order to operate the website, maintain security, and analyze errors.

b) Contact data

If you contact us, we process the information you provide, in particular:

  • name
  • email address
  • message content
  • any other information you voluntarily send to us

c) Order and purchase data

If you purchase a product or intend to do so, data may be processed in connection with the purchase flow, including in particular:

  • name
  • email address
  • company name, if provided
  • order and transaction data
  • product and variant information
  • license-related information
  • information transmitted to us by the sales or payment provider

d) Product delivery and license-related data

To the extent required for the provision, delivery, activation, validation, or protection of digital products, we may process technical data including in particular:

  • license identifiers or comparable allocation data
  • product or version information
  • timestamps
  • technical status and response data
  • download-related metadata
  • security and abuse-related log data
  • device- or instance-related technical identifiers where required for licensing or download processes

e) Support data

If you request support, we may also process data you provide to us for handling your request, including in particular:

  • error messages
  • log files
  • configuration or state information
  • descriptions of your environment and issue

4. Why we process data

We process personal data in particular for the following purposes:

  • providing and operating the website
  • responding to contact requests
  • processing orders
  • providing and delivering digital products
  • activating, validating, and protecting licenses
  • preventing abuse and unauthorized use
  • ensuring the stability, integrity, and security of our systems
  • troubleshooting and technical support
  • complying with legal obligations
  • establishing, exercising, or defending legal claims

5. Sales and payment processing

We may use external service providers for the sale of our digital products.

Where purchases are handled via Lemon Squeezy, checkout as well as purchase-related payment and order processing are carried out through that provider. In that context, purchase- and transaction-related data may be processed by Lemon Squeezy in accordance with its own legal and privacy obligations.

Please also review the privacy information of the relevant checkout or payment provider.

6. Disclosure to third parties and processors

We may disclose personal data to third parties or have personal data processed by third parties where this is required for the purposes described above. This may include in particular:

  • hosting and infrastructure providers
  • providers involved in website operation and technical delivery
  • sales and payment providers
  • email and communication providers
  • support and IT service providers
  • legal advisors, authorities, or courts where legally required or necessary for the enforcement of rights

We seek to disclose only the data that is required for the respective purpose.

7. International data transfers

We may process personal data abroad or have personal data processed abroad by service providers.

Where data is transferred to countries that do not provide an equivalent level of legal data protection, we use appropriate contractual, technical, or organizational safeguards where legally required.

8. Retention period

We process and store personal data only for as long as necessary for the respective purpose or as required by law.

In particular, data may be retained:

  • as long as required to operate the website
  • as long as required for order processing, product delivery, or license-related processes
  • as long as required to handle support requests
  • as long as statutory retention, documentation, or evidentiary obligations apply
  • as long as necessary to establish, exercise, or defend legal claims

9. Data security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or unlawful disclosure.

These measures include in particular:

  • access controls
  • system and access protection
  • logging
  • encryption in transit where appropriate
  • integrity and security checks

10. Your rights

To the extent provided by applicable data protection law, data subjects may in particular have the right to:

  • request information about personal data processed concerning them
  • request the correction of inaccurate personal data
  • request deletion of personal data
  • request restriction of processing
  • object to processing
  • withdraw consent with future effect
  • request data delivery or data portability where provided by law

To exercise such rights, you can contact us at info@hardenlab.ch.

11. Changes to this Privacy Policy

We may update this Privacy Policy at any time, in particular if our website, services, service providers, or legal requirements change.

The version published on this website shall apply.

12. Contact

If you have any questions about data protection, you can contact us at:

info@hardenlab.ch